مهارت های ارتباطی پرستاران بیمارستان های آموزشی گیلان: کلامی، شنود، بازخورد

Introduction: Effective communication is a vital component of efficient nursing care. This study was conducted to assess the communication skills of nurses those working in Guilans&rsquo; teaching hospitals and some of related demographic factors. Methods: This cross-sectional analytical study was carried on 210 nurses those working in teaching hospitals of Guilan University of Medical Sciences in 2015. Nurses were selected through randomized sampling method. They asked to complete the communication skills questionnaire of Burton G (1990). Data was analyzed with SPSS version 21 by using descriptive and analytical statistics tests such as; Spearman, Mann-Whitney U, and kruskal wallis at significant level of P < 0.05. Results: The mean score of total communication skills was calculated 60.66 &plusmn; 6.45. The mean score of verbal skill, listening skill, and so feedback skill were calculated in order to 21.58 &plusmn; 3.18, 18.71 &plusmn; 2.91, and so 20.36 &plusmn; 2.57 with respectively. Communication skills was significantly related with demographic variables such as age, marital status, past work experience, workplace, and so type of employment (P < 0.05). Conclusions: Communication skills of nurses in this study were calculated in moderate level, because of importance of communication to health care provider, all of managers should design appropriate training programs to improve communication skills.